Frequently Asked Questions (FAQ)

 
1. How can you charge so much less than everyone else?

The better question is "Why does everyone else charge so much?" Could it be greed?

2. How quickly can I get my order?

Order by 4pm (Mon-Fri) or by 10.30am (Sat) for Same Day Posting by 1st class post. Normally receive next working day subject to Royal Mail reliability. Guaranteed Next Day delivery (Royal Mail) is charged at £9.

3. Can I make the order over the Phone/Fax?

Yes. We are aware that some people are not at a computer or able to use one, for whatever reason. Some just don't like forms while others simply prefer the human touch. Simply phone us and we will go through all the required information in addition to taking your credit/debit card details over the phone.

4. What forms of payment do you accept?

We accept Visa, MasterCard, Switch/Maestro, Solo, American Express, PayPal, cheques, and cash. All credit/debit card payments are processed through PayPal but you DO NOT have to create a PayPal account to use your credit card.

5. Do you contact the Employer/other organisations?

No contact is made with the Employer or any other organisation. We work solely from the information you provide us. This service is strictly confidential.

6. Can you contact HMRC/Inland Revenue/my old Employer to obtain details from my previous years employment(s)?

No. This is outside the scope of the service we provide. In addition, there are Data Protection and Confidentially issues preventing a 3rd party from obtaining information from an information provider.

You have to supply the required details for us to produce the documents.

7. How are you different from all the other suppliers?

This is a valid question with so many "internet only" suppliers & fly-by-night operators with nothing more than a fancy website & heavy advertising.

How to choose? Who to trust?

Unlike the others, the partners of the business are Qualified Accountants - familiar with all aspects of accountancy - and as such must adhere to strict professional and ethical standards. They have their professional reputation to maintain and uphold.

There are no such ethical standards applicable for payroll or payslip suppliers - many of whom are web designers and/or home-based, masquerading as "payroll experts for over 10 years".

Ask to see their qualifications - they have none!

We are a legally licensed business and PayPal verified in good standing.

We are based in a London office unlike many others working from their homes or bedrooms.
How to check: if it looks like a residential address, it is likely to be home-based.
And avoid those who provide answerphones only and list NO address anywhere on their website!

We provide actual scans to show the quality of our work - unlike others that show a generic pic lifted off the supplier's website. With us, what you see is what you get.

8. Will the mailing envelope indicate what is enclosed?

No. The envelope will only have the delivery name and address. We do not include any complement slip or other markings identifying our company. This is another reason why many other payroll suppliers use us as a trusted supplier without their customers knowing.

9. What happens if I do not receive the order?

For orders dispatched by 1st class post, we suggest you wait 3 working days before letting us know. If you still have not received it we will resend the order at no additional cost, unless it is due to customer's incorrect or incomplete address details.

10. Do you send orders abroad?

Yes. We send to wherever our customers are anywhere in the world. Simply let us know the location and we will advise you of the postage cost and expected time to deliver.

11. Do you share my data and info?

Under the Data Protection Act 1998 we do not share information with any organisations.

Note: This service is for legal purposes only.